Integrity & Ethics Policy

Iris Connect handles tax data on behalf of businesses across Pakistan. That access carries an obligation, and this policy sets out the standards we hold ourselves to.

01 Honest dealing

We describe our software accurately. We do not promise compliance outcomes we cannot deliver, we do not misrepresent our relationship with the Federal Board of Revenue, and we tell customers plainly when something is outside the scope of what we can do.

02 Confidentiality of client data

Client invoice, customer and tax data is confidential. It is accessed only by staff who need it to deliver support or resolve a fault, it is never disclosed to a competitor or other client, and it is never used for any purpose other than delivering the service.

03 Anti-bribery and facilitation

We do not offer, give, solicit or accept bribes, kickbacks or improper payments of any kind, whether to secure business or to influence any official process. Our integrations work through the official FBR Digital Invoicing API and no other route.

04 Compliance with the law

We will not assist any customer in concealing transactions, misreporting tax, or circumventing FBR requirements. Where we identify that the platform is being used in a way that appears unlawful, we will raise it with the customer and, where necessary, withdraw the service.

05 Conflicts of interest

Where a commercial relationship could affect the impartiality of our advice, we disclose it. We recommend the package that matches a customer's actual invoicing volume rather than the most expensive one.

06 Security as an ethical duty

We treat protecting client data as an ethical obligation, not only a technical one. That includes regular code and infrastructure review, restricting access to production data, and disclosing any incident affecting client data promptly and honestly.

07 Fair treatment

We deal fairly with customers, staff and suppliers regardless of the size of the account. Support is provided to a small business on the same standard as to a large one.

08 Raising a concern

If you believe anyone representing Iris Connect has acted contrary to this policy, tell us directly using the contact details on this site. Concerns raised in good faith are taken seriously, investigated, and will never disadvantage the person raising them.